Suppliers’ Policy

Suppliers’ Policy

All suppliers (further mentioned as “sellers”) are expected to adhere to the following policies when listing products and their details on Seller offenses and prohibited content can result in suspension of the according seller’s account.

Seller requirements

This policy requires that sellers act fairly and honestly to ensure a safe sourcing experience. All sellers must:

  • Provide accurate information to and visitors at all times
  • Act fairly and not misuse’s features or services
  • Not attempt to damage or abuse another Seller, their listings or ratings
  • Not attempt to influence customers’ ratings, feedback, and reviews
  • Not send unsolicited or inappropriate communications
  • Not operate more than one account on without a legitimate business need

Violating the Suppliers’ Policies or any other policies may result in actions against seller’s account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below.

Accurate Information

Seller must provide accurate information to (such as business license/ certificates) and buyers, and update the information if it changes. For example, this means that seller must use a business name that accurately identifies seller’s business and list products in the correct category.

Acting Fairly

Seller must act fairly and lawfully and may not misuse any service provided by Examples of unfair activities include:

  • Providing misleading or inappropriate information to or buyers, such as by creating multiple pages and accounts for the same supplier or a product or posting offensive images
  • Providing bogus business licenses or company/ product certificates
  • Artificially inflating web traffic (using bots or paying for clicks, for example)
  • Attempting to damage another Seller, their listings or ratings
  • Allowing other people to act on your behalf in a way that violates’s policies or your agreement with

Ratings, Feedback, and Reviews

You may not attempt to influence or inflate buyers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:

  • Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews
  • Ask buyers to write only positive reviews or ask them to remove or change a review
  • Solicit reviews only from customers who had a positive experience
  • Review your own products or a competitors’ products


You may not send unsolicited or inappropriate messages.

Customer Information

If you receive buyers’ information such as addresses or phone numbers, email etc, you may use that information only to discuss orders and other business-oriented topics. You must not share or sell buyers’ information to any third-party.

Multiple Accounts on

One supplier may maintain one account and use it for products listing and accepting orders. You may not duplicate your accounts if they represent the same business (supplier’s company or supplier’s factory). reserves the right to remove the duplicate accounts without notice.

Filing Infringement Notices as an Agent or Brand Protection Agency understands that many brands may choose to have brand protection agencies or agents report intellectual property infringement on their behalf and accepts submissions from authorized agents. However, does not permit sellers with active selling accounts to file infringement notices as an agent of a brand when the filing of those notices could benefit their own selling account (through removing competing listings, for example).